We took the four younger children for passport renewals, which in this case were treated more like new passport applications because all four of them were under 16 for their first passports. Last time we went through the passport process, in November 2016, it was for all seven of us, and the passport application clerk told me he had never processed such a well-organized group. For years I have treasured that praise in my heart—and, foolishly as it turned out, was hoping for similar praise this time. Instead, I got no praise, I was unfairly rebuked, and I have very low confidence that the passports will be successfully processed.
The clerk (a different clerk) made enough obvious errors (including failing to notice that William is a legal adult and does not have to have a parent involved in his passport application) that it was hard to know if his corrections to my EXTREMELY CAREFUL work (with each person’s triple-checked pile of paperwork carefully sorted and separately binder-clipped) were valid. I had filled out the form online and then printed it; when you use that method (as opposed to filling out the whole form by hand), the site warns you VERY THOROUGHLY that once you print it, you CANNOT make manual corrections; if you find an error, you must go back and start the form over again. The clerk had me make manual corrections. Perhaps the form instructions mean “You may not make manual corrections UNLESS INSTRUCTED TO DO SO BY A PASSPORT ACCEPTANCE CLERK”—but in that case, it should SAY SO. Maybe it DOES say so! Maybe I SKIMMED! All I know is, I incorporated the DO NOT MAKE MANUAL CORRECTIONS information, and then was told to MAKE MANUAL CORRECTIONS.
Furthermore, when having me make manual corrections, the clerk didn’t first tell me that I could only draw a single line through any information I was correcting. So when I scribbled something out on my first attempt, he WINCED and then had me re-fill out THE ENTIRE FORM BY HAND—which, he was RIGHT that I needed to do that after scribbling, BUT THEN HE SHOULD HAVE FRONTLOADED THE INFORMATION ABOUT THE ONE SINGLE LINE THING. He knows VIVIDLY what the rules are, AND should have extensive experience with all the things that can go wrong; whereas most passport applicants do it only one time every 5-10 years and are NOT as clear on the details. I DID NOT KNOW it had to be one single line!! And what I was scribbling out was an “x” in a box: drawing one single line through one single letter looks ridiculous.
Also, the allegedly incorrect x was one the form put there FOR me, based on other information I provided: I did not put the x in that box. (It was the one about whether the passport is in your possession or being submitted with the application. I wouldn’t have known what box to choose.) And there were many other discrepancies between what the form said/did and what the clerk said/did. The online form said a phone number was optional; the clerk said it was required. The online form said that the name of the student’s school was optional; the clerk said it was required. The form said only that a photocopy of each kid’s and each parent’s driver’s license was required and that both sides of each license had to be on one side of one sheet of paper; the clerk said all relevant licenses for each application had to be photocopied together onto the same page. The clerk may very well have been 100% correct on every single point! But, first of all, it is so irritating/destabilizing when two representatives of the same process seem to offer different information; and second of all, why does this have to be such a baffling bureaucratic ordeal??? especially for a renewal!!! even if the person WAS under 16 last time!!!
All the way home, Paul, who works all day every day with computers and computer programs, was complaining: “WHY do they have you PUT IT INTO THE COMPUTER, then TAKE IT OUT OF THE COMPUTER, then PUT IT BACK INTO THE COMPUTER?? Why is a clerk WRITING CRUCIAL INFORMATION BY HAND onto the form?? Why do they seem to be taking EVERY POSSIBLE OPPORTUNITY to introduce human error into this??”
Well. It’s fine. It’s all fine. If the applications get kicked back, we’ll just go back and fix whatever was wrong, and I will hope for a different clerk.
I think the part that MOST bothers me is that the library where I work is a licensed passport acceptance station, so I could have dealt with my own highly competent and compassionate co-workers—except they are not allowed to process passport applications for family, friends, or co-workers. So we had to drive half an hour away and deal with Mr. No-Praise Wincy Pants.



