I tried Target’s curbside pick-up (which they call Drive-Up) today for the first time, in an attempt to broaden my options for acquiring supplies. I hadn’t tried it before, because perishable items and many scarce items such as hand sanitizer and cleaning supplies can’t be acquired this way, and pretty much everything else could be shipped instead, so why would I drive 45 minutes AND force some store employee to shop in-store for me when I could instead stay home AND have an employee shopping more safely in a warehouse?
But, as I say, I am trying to broaden our options. And for me, the first time I do anything can feel insurmountable, so this was a trial run to make the process familiar if I turn out to need it later. (If more things become unavailable for shipping, for example, or if I need something sooner than it can be shipped.) And it went pretty smoothly: you add things to a cart using the Target app on your phone; you check out and pay; you get a little notification (phone and email) when the order is ready (within 4 hours). The app then has you click a button to say you’re on your way, and another button to say you’ve arrived. An employee comes out to your car and loads the things into your trunk. I had to roll my window down to say hello and have them scan a bar code on my phone, but it was otherwise contactless, and the employee was masked and so was I, and we were out in the nice fresh air so it felt safe.
Some huge upsides to curb-side:
1. I could get Diet Coke (for me) and Diet Mountain Dew (for Paul), which can’t be shipped and which take up a fair amount of room in the grocery cart.
2. I could get Monster Trail mix in the BINS (they’re currently only shipping the bags)—especially important because right now we have only ONE bin for making our own, and I want at least TWO bins for that, plus we may occasionally need a fresh new bin, plus it’s nice to have extra bins for trying new combinations (I am thinking of doing one with honey roasted peanuts instead of regular, caramel M&M’s instead of plain, and butterscotch chips instead of peanut butter chips). And FURTHERMORE, they were on sale with pick-up, so they were $6.99, so that’s within pennies of the cost of making it myself, so that was satisfying too.
3. I could get M&M’s, which haven’t been shippable recently, including the mini ones I haven’t been able to find even at my grocery store!
4. I could get the additional TV tray I wanted for the living room: having more people home means needing more surfaces.
5. I was able to get some chips without worrying they’d be crushed. Normally I just let them be crushed, but this was for something I particularly wanted uncrushed chips for.
6. I was able to buy some heavy things, like cat food and cat litter, without wincing at the idea of Target having to ship those to me for free.
7. The whole process of driving up and having someone else put stuff into the trunk worked very smoothly and well; and I didn’t have to phone anyone, I could just use the app to let them know first that I was on my way, and later that I had arrived. And they don’t make you sign anything: they scan a barcode on your phone, and the app walks you through that so it’s not weird or something you have to fumble to find. (I have had to hand my phone to cashiers before when I wasn’t able to figure out coupons or bar codes on my phone, to give you an idea of my ability level.)
And some downsides, which are only to be expected in this imperfect world:
1. The app. Oh my goodness, the app. I had HEARD the app was bad, but I thought it was bad the way the website was bad, and I’ve gotten pretty accustomed to the website. No: it was far, far worse. It was slow, it was laggy; when I selected an item/button, there was a pause that might be just a few seconds or might mean the app was crashing again, which it did literally every few minutes, including twice while I was trying to check out, so that I wondered if after all that fuss I would even be able to complete the order. It happened OFTEN that an item would appear to be available until I tried to add it to the cart, at which point it would inform me that it had just gone out of stock, or that it wasn’t available at the location I had supposedly already filtered for. When I tried to browse a category (like: I know they’re out of a lot of cleaning supplies, so I won’t hope for specific ones, but just want to see what they DO have), the search results were unsatisfying and baffling. Why am I seeing face wipes when I searched all-purpose cleaners? Why are we LEADING with the out-of-stock bleach-sprays and not with the out-of-stock all-purpose sprays I asked for? Anyway. Anyway. I breathed through the pain and thought of it all as part of the learning experience.
2. And you HAVE to use the app! Even though they have a perfectly good multiple-cart system on their website, AND the items you add to your cart on the app SHOW UP IN YOUR WEBSITE CART, you can’t add them on the website and have them show up in the app. I don’t LIKE doing stuff like that on my phone. I am a slow phone typist and a fast keyboard typist, and I hate seeing search results a couple at a time on the little screen.
3. One item was missing from the order. Luckily just a $2 item, which falls into my “Just let it go, for heaven’s sake it’s a pandemic” category.
4. Also, they accidentally gave us one container of Monster trail mix and one of Caramel Cashew, instead of the two bins of Monster we ordered. But (a) we LOVE Caramel Cashew, and (b) it’s FOUR DOLLARS more expensive than the Monster, which is why we usually don’t buy it. This more than compensates for the missing item (we were only charged for the Monster, because you pay when you order), which is pleasing. One thing I like about Target is that when they DO make errors, as everyone must from time to time, they seem to go either way: sometimes in their own favor, sometimes in mine. In general that lets me feel that I can just let everything balance itself: when a jar of pesto arrives in the mail with the seal broken, I can toss it out without bothering Target about it, knowing that in the future I am likely to get a container of $11.99 trail mix when I ordered the $7.99 trail mix.
5. I did feel uneasy about having someone else taking on the shopping danger for me. But it’s on the minor end of such uneasiness: this seems to be Target employees who are there ANYWAY (as opposed to someone doing it independently), which means they are in the building no matter what, and so it is safer for them to have customers outside in the parking lot rather than sharing the air inside the store. My top choice would still be the warehouse/shipping situation, which seems to maximize safety for the maximum number of participants, but this seems like a very close second.
In the balance, a good experience even considering the app, and a good addition to our supply-acquiring methods. I will probably now have a running cart in the app to which I will add the things that are not available for shipping.