I am having a frustrating morning. Edward needs more bloodwork done, because his last batch of bloodwork was not great and may indicate that his Crohn’s Disease medications need adjusting. I’ve been trying to get this done since May 7th, and it is now May 16th. I think it is just one of those situations where a CLUSTER of things goes wrong one after another in a coincidental clump, but so far NONE of the mistakes are MINE, and so it is a little frustrating that I am the one who drove half an hour to a laboratory to which no lab paperwork had been faxed (or perhaps had been faxed but was then misplaced), and so the blood draw could not take place and we had to drive half an hour back home.
I HAD called the lab ahead of time to make sure the paperwork had arrived, but could only leave messages on their machine (each time after listening to an unskippable TWO-MINUTE outgoing message listing their hours, location, URL, appointment-making instructions, results-obtaining instructions, etc.), and they didn’t return my calls, so we didn’t have any choice but to just GO and HOPE. The lab orders have always been there before, despite the technician ALWAYS acting as if there is NO CHANCE of it. “Lab orders?,” she says, holding out her hand. “The doctor faxed them,” I say. “Ohhhhhh…kayyyyyyyy……” she says, the tone communicating, “If you’re stupid enough to believe THAT, then I don’t know WHAT to tell you.” Then she says, “I’ll take a look….” with a nearly-audible attitude of “…but there is no way they’ll be here, and don’t be mad at ME when they aren’t.” I’m sure she’d be sorry to find out she missed being right this morning. Perhaps the other technician can tell her all about it. “Some idiot thought the doctor would fax the lab orders,” he’ll say. She’ll shrug. What can be done about idiots? Nothing.
And this happened to be a very challenging morning to do this mission, necessitating a written, multi-columned chart to figure out which parent would go where, when, and with what car/child(ren). We barely managed it, with a minimum of panicked flapping, and then it turned out to be a completely wasted trip.
And it’s not just the wasted hour-long round-trip. It’s also all the phone calls and arrangements and calling-back-when-didn’t-hear-back and overnight-shipping-of-specialized-test-kits and leaving-unreturned-messages-on-machines and no-I-really-don’t-think-it-would-be-easier-to-just-drive-two-hours-into-the-big-horrifying-city-for-this it took to GET to that wasted hour-long trip.
I will have to wait until Monday to even do the next STEP of what needs to happen next, and by Monday we will be 11 days past the day it was supposed to be done. Meanwhile I’m picturing Edward needing new medicine and not getting it. I am further frustrated because everything has to be figured out on the PHONE, and people keep not calling me BACK, so then I have to call AGAIN. I deeply resent still having to use the phone in 2015, and yet I WILL do it if that is the ONLY way a company will allow itself to be communicated with—but if I MUST use the phone, by THEIR requirement, then it seems fair that they should ANSWER and/or CALL BACK. Better yet, but I know this is nothing but dreaming, they should call me if they are for some reason prevented from doing THE THING THEY SAID THEY’D DO.





