Those of you who have Netflix know that you can put your queue into several separate queues. For example, in our household we have the 3-out-at-a-time plan, so we have three queues: one is MY queue, for cool DVDs such as Firefly and Gilmore Girls; one is PAUL’S queue, for movies no one would want to see; and one is our JOINT queue, for the one in a million movie we both want to see, and also for the kids’ movies. When PAUL returns one of HIS movies, he gets the next movie from HIS queue. When I return one of MY movies, I get the next movie from MY queue. This keeps things fair and orderly, and Paul and I are both firstborns so we appreciate this.
Why can’t we just do an ABC pattern in one main queue, so it goes mine, Paul’s, kids’, mine, Paul’s, kids’, etc.? Well, for one thing it’s a pain to have to do that, especially if you want to reorder your movies: if I’m watching all the DVDs of The Wire, and suddenly I want to watch The Chorus, I have to change every third movie all the way down the queue. For another thing, the ABC pattern means that slowpokes get unfair benefits: if I’m taking forever to watch movie A, and Paul and the kids both return their movies, I get my next A movie when I haven’t even finished my first one. Meanwhile, Paul has to wait for HIS next movie until I return MINE. Unfair. So the multiple-queue system is awesome.
Netflix is canceling that feature. They reassure us that it is to improve the site for all their customers. OH YES. I can TOTALLY see how taking away a feature EVERYONE LOVES improves things for everyone! Yes, it’s totally clear to me now!
Paul is threatening to completely cancel our Netflix account. I can’t see doing that, because we don’t have cable so this is how we watch ALL TV AND MOVIES. But I am SERIOUSLY PISSED and LOOKING FOR TROUBLE. Well, or looking for other options.
[Edit: I was looking for a way to write to Netflix to throw a freakin’ FIT politely complain, but I kept getting routed to a phone number, and with five children in the house I don’t use the phone AT ALL. Kristin found the way to the email form, so I’m including her instructions here: “At the very bottom of the page in teeny tiny print, click ‘contact us’. Then under ‘Requests and Suggestions’ click ‘suggestions’ and it’ll give you an email form.” THANK YOU, Kristin. I wrote, and I suggest anyone else who hates this change write too.]
[Edit:
Dear Swistle,
You spoke, and we listened. We are keeping Profiles. Thank you for all the calls and emails telling us how important Profiles are.
We are sorry for any inconvenience we may have caused. We hope the next time you hear from us we will delight, and not disappoint, you.
-Your friends at Netflix
Well!]









