I am VERY KEEN on the trend I keep hearing about, where various offices will have more and more online services available until we will all be able to make appointments online and so forth. That will be GREAT.
I am less keen on the steps our dentist and allergist have taken toward this goal: they’ve set up “online patient portals,” and now all their emails to us (appointment reminders and so forth) are posted online, and we get an email TELLING US that we have a new email online in our secure mailbox. So then I have to click through to the patient portal; then I have to remember my user name and password and sometimes the answer to a security question; then I have to click over to my inbox—and I open an email sent to all the patients, with the subject “Happy spring!” and then a general message about spring allergy season being here and how all patients should remember to request refills on allergy medication if needed. THIS IS NOT TOP-SECRET INFORMATION. THIS CAN SAFELY BE SENT THROUGH NON-PASSWORD-PROTECTED CHANNELS. WE ARE NOT EVEN PRESCRIBED ANY ALLERGY MEDICATION.
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I’ve noticed as I sign my kids up for summer programs that all of the programs have liability waivers: by signing on the line, I promise I will not hold the program or its employees liable for ANYTHING. ANYTHING AT ALL. Including, I see, any claims of negligence, even if they ARE negligent and it results in injury/death. With incredulity I see that the final item I agree to on this particular form is to PERSONALLY DEFEND THE ORGANIZATION (including compensating them for any damage or expense) if anyone ELSE tries to sue them on behalf of my child. Oh, yes, I can completely see myself standing up in court like Atticus Finch, delivering a scathing defense of the organization that hurt my child. That will definitely happen, and also I will write a check for the court fees on my way out, plus a few hundred thousand extra for their loss of reputation and hurt feelings. You can count on me, Youth Tennis Lesson Program.
I’d be surprised if that kind of liability was something I could in fact sign away. Like, you can ASK people to sign ANYTHING, and you can hope it’s enough to deter lawsuits, but that doesn’t mean it’s actually legally enforceable. I remember reading a long time ago that, for example, if a woman asks a guy-friend for a sperm donation and offers to sign away all her rights to his paternal responsibility, that’s not actually something she can sign away unless it goes through certain official channels; she can’t just write it up herself and sign her name. Still, I feel a little stupid every time I sign. “Sure, hurt my child on purpose! I agree my hands are tied and that nothing is ever your fault!”


