I don’t know why people think of DOGS when the subject of heroic pets comes up. Why, just this morning, one of our cats realized he needed to throw up and, with Indiana-Jones-like reflexes, immediately emitted an unearthly yowl to alert the sleeping household to the emergency. As I was still trying to figure out what time it was and how to walk without falling over, he realized something even more serious: he was on a HARD FLOOR! With no thought for his own safety, he ran as fast as his plush paws could carry him down the stairs to the only carpeted area of the house. Just in the nick of time he reached the bottom step. It was a very close call, but he managed it. A true hero for our times.
I have not yet thanked you all for your responses to the Frustration Crying post. I kept seeing comments and thinking, “Yes. YES!” Then I’d start to respond, and feel like I was just repeating myself—or worse, repeating the comment itself. And then it seemed as if it would seem as if I wasn’t responding to OTHER comments because they WEREN’T good, rather than because I didn’t have any response other than gratitude and relief and comforted feelings. Anyway, the whole incident threw me for a bit of a loop, and in a loop like that everything seems impossible to figure out, so let’s just leave it at THANK YOU FOR ALL THOSE GREAT COMMENTS.
Today I am continuing to have this “WHY IS THE LEAST-KNOWLEDGEABLE PERSON IN CHARGE??” feeling about doctors and insurance and so forth, because over the weekend we received two letters. One was from our insurance company, saying “Referral? What referral? We never received any referral, so here is a heads-up that you will have to pay the entire $400 specialist fee yourself.” So I will need to call about that. It’s possible that there WAS a referral. It’s also possible that the pediatrician’s office forgot to send it over. If the pediatrician knows there needs to be a referral, which they do know, and if the specialist knows they need to receive the referral, which they do know, and if the insurance company knows everyone knows this, then WHY OH WHY do I have to be the one to call this morning to ask the pediatrician to send the referral to the specialist, and to ask the specialist to send it to the insurance? Why can’t THE PEOPLE WHO ARE PAID TO DO THIS be the ones to do this??
The second letter was from the specialist, saying that because we have no insurance information on file, they are giving us their uninsured-patient discount. Well. That is very nice of them, and it’s a surprisingly nice discount: it takes off about half the charge. But since I stood at a registration desk for OVER TWENTY MINUTES giving them our insurance information and trying to answer questions such as “When did this insurance coverage start?” (I don’t know, like five years ago I guess, THIS IS NOT INFORMATION I USE BRAIN STORAGE SPACE FOR), and telling them Paul’s Social Security number and birth date, and letting them scan the card, I don’t know WHY I now have to call them and give them all the information again.
Also, if they have no insurance information on file, why is our insurance company alerting us that they’ve received a claim and the visit will not be covered?
It does help to realize that most of this is done automatically by computer. That is, it isn’t as if a person at the specialist’s office deliberately ignored our insurance information; there was just some reason the computer couldn’t process it, so the computer printed out a letter. But it also DOESN’T help, because wouldn’t it be nice if a person DID check before sending out one of these automated letters? Just a quick double-check to see if perhaps alllllllll the information was already in the computer and some glitch just prevented it from processing? Since I think we all know how unpleasant it is to receive such a letter? Well. It does no good to think these counter-reality thoughts.
Follow-up: It is only fair, especially after making cynical remarks about reality, to say that when I called the pediatrician about the missing referral (shortly after writing this post) they said, “Oh, yes: the specialist called us Friday and we faxed it right over.” So! The very people I would LOVE to have handle the situation, DID IN FACT HANDLE IT. The specialist’s office saw the issue, understood the issue, and took action! The pediatrician’s office responded by fixing the issue! EVERYONE GETS NEW CARS.